Shipping Policy

We proudly deliver across the United States.

Some products, including custom graduation stoles and sashes, are made to order. Other products may be held in stock and shipped sooner.

Production Time

Custom stoles and sashes generally require 1–5 business days for production prior to dispatch.

Stocked items are usually dispatched within 1–2 business days.

Bulk school and organisation orders may require additional production time. Estimated lead times will be provided with your quote.

Shipping Timeframes

Estimated delivery times within the United States are:

• Standard Shipping: 7–12 business days
• Express Shipping: 4–7 business days

Delivery times include any production time required.

Please note that delivery times are estimates only and may vary during peak graduation periods.

Shipping Costs

Shipping costs are calculated at checkout based on the size and weight of your order.

Express shipping options are available for selected products.

Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details.

Delivery Address

Please ensure your shipping address is entered correctly when placing your order. We are not responsible for delays or additional charges caused by incorrect or incomplete shipping information.

Questions

US Customer Support
(619) 738-1736
501 W Broadway, San Diego, CA (Mailing)

Australian Office (some items may be shipped from our Australian Office)
Sash & Gown Pty Ltd
ABN 30 011 070 947
43 Sandgate Road, Albion QLD 4010, Australia